HelpDesk-Stellenbeschreibung in Englisch

As a member of the EarthSoft Help Desk team, you will be responsible for providing Tier 1 support for our clients. This support will be provided via email, telephone, and/or Microsoft Live Meeting. Some travel is required. A broad range of troubleshooting skills is required in order to support the installation and use of EQuIS, EarthSoft's Environmental Quality Information System. EQuIS is the most widely used environmental data management system in the world. EQuIS is used by many government agencies, industrial property owners, over 300 consultants, and over 400 analytical labs around the world.


Skills Required:

* Strong customer service/support skills including active listening, excellent verbal and written communication; ability to research and resolve problems using a variety of resources and tools; experience in a support environment desirable.
* Strong software application aptitude; experience with EQuIS highly desirable but not required.
* High initiative; ability to work with minimal supervision. Able to manage and prioritize multiple tasks simultaneously. Superior interpersonal skills.
* Ability to work from home with access to a high-speed internet connection.
* Bachelor's Degree in Computer Science, GIS, Chemistry, Environmental or Geological Sciences (or similar), or Geography highly desirable.
* Basic Microsoft Windows Platform knowledge required. Working knowledge of Microsoft Office. Prefer knowledge of relational databases.

To apply for this position, please email a cover letter and resume to jobs@envisoft.eu.

Location: Germany, Region Darmstadt, Mannheim or Kaiserslautern
Compensation: DOE
Telecommuting is ok.
Prefer fluency in German and English, French a bonus.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!